How do I pay? Do I need a PayPal account to buy fonts?
Payments of our webshop are connected to PayPal, so it’s very fast. You need either a credit card or a PayPal-account. The payment itself happens at the site of PayPal. We’ll never have access to your credit-card info. After you purchased the fonts, and completed the money transfer at PayPal, you’ll automatically receive a download link by email.
Rats, I don’t have a credit card
No, although the payment of the webshop is done at PayPal, it’s also possible at PayPal to pay with your credit card or bank account without having a PayPal account. Once you arrive at PayPal site, first you need to choose between paying with credit card or PayPal-account.
Can I transfer my money also by bank?
No worries. At PayPal you can also just use your bank account instead of a credit card. Another option is offered in our shop: you can just order your fonts through this form and transfer the money by bank, the old-fashioned way. Note that these orders are processed manually at Underware and require more time than a direct download. You'll then receive the fonts once we received the money, but this usually takes some days.
Find the oldskool order form at the bottom of our shop:
Can I download the fonts directly?
Sure, no problem, just complete this form. Just be aware: this is an oldskool, manual order. We’ll contact you by email, and we’ll send you an invoice which you can pay by bank transfer. Once that invoice has been paid, you’ll receive the fonts. Very likely the process takes a couple of days from beginning to end. (If you’re in a hurry, pay by credit card/PayPal and download the fonts directly)
I just bought fonts but didn’t receive a download link
Yep. Once your payment has been completed, you’ll receive a download link by email within a couple of minutes. Then you can download your fonts here
Usually the email with the download link arrives within a couple of minutes in your inbox. However, sometimes this might take up to 20-30 minutes (worst-case scenario), so don’t panic after two minutes of waiting. Play some music, make coffee, relax, fonts are on their way.
Can I buy webfonts in your shop?
Look behind your spam filter. Very likely the email with the download link ended up there. The email with the download link is automatically send to you within just a couple of minutes, but in the worst case it might take up to 30 minutes before it arrives in your inbox.
Otherwise, check on PayPal if your payment came through completely. Maybe your payment is still pending. In that case: finish the payment, and you'll receive your download link automatically.
If none of these is the case for you, just contact us and we'll figure it out together.
Can I buy fonts for mobile apps in your shop?
Of course. Every font can be ordered as desktop- as well as webfont.
Can I use any PayPal account?
You can buy fonts for mobile apps at Underware, but only desktop- and webfonts are implemented in the shop. All other forms of licensing are done on request. Just contact us. So if you are a mobile developer, don’t go wacko-wacko; fonts are fonts, we have them in all formats. Also for your mobile app.
Do I have to pay VAT?
Yes, but the invoice and license will be addressed to the information you provide at PayPal. If you want to have the invoice and license on the name of your company, use the company’s PayPal account instead of your personal PayPal account.
Where is my invoice and license agreement?
Underware is legally registered in the Netherlands, so if you’re located in the Netherlands you always pay VAT. If you live in the EU you also pay VAT. If you live outside the EU, we won’t collect any taxes. However, there is one exception: companies within the EU which have a legal VAT registration number
, can apply for 0% VAT. This is a so called intra-community supplies between member states.
Four possibilities concerning VAT:
 Inside Holland: 21% VAT added
 Inside EU, outside Holland: 21% VAT added
 Inside EU, outside Holland, with VAT number: 0% VAT added
 Outside EU: 0% VAT added
In situation  you need to enter your VAT number in the order form:
Can I return my fonts?
Once you have completed the money transfer, you’ll automatically receive a download link. That link allows you to download your fonts, as well as your invoice and license agreement in PDF format. You can print that and add it to your administration. If you need a printed invoice from us (we’ve got damn nice letterheads
), just let us know after you’ve bought the fonts.
Fonts can only be returned for technical reasons. If you can proof that the fonts don't function according to the technical documentation, Underware has the option to replace the fonts with a version which works in your environment, or refund the license fee. In any case you need to contact us within 30 days from the moment you have bought the fonts. If you don’t contact us within 30 days after the moment you have bought our fonts, your purchase cannot be returned anymore.